Talk to a person
Talk to a person at TaxFirmWebStudio. Email hello@taxfirmwebstudio.com and we reply within one working day. No call centre, no ticket number for a first enquiry.
When we are reachable
Email reaches us any time. Business hours for calls, cancellations and billing are 9:00 to 17:00 Central Time, Monday to Friday, excluding US public holidays.
What happens after you write in
Before you write in
What happens straight after I buy?
You fill in the onboarding form and submit it. It asks for the return types and services you offer, your office addresses and hours, your document checklists, your brand and where enquiries should land, and it takes about 15 minutes. If something is missing, submit anyway: you can send the rest by email or raise it as a ticket in your client portal, and it will not hold up the build. We then run one onboarding call to fill any gaps and agree the launch date.
What is the client portal?
It is your account with us, and you get it the day your site goes live. From the portal you request revisions, raise a support ticket for anything that needs attention, send us files you still owe us, and message our team directly. Everything to do with your site runs through it, so nothing gets lost in an inbox during a busy week. You never log in to the website itself; we handle that side.
Do you prepare tax returns or give tax advice?
No. TaxFirmWebStudio is a website design and management company. We are not a tax preparation, tax resolution or accounting firm, we hold no preparer credentials, and nothing we publish is advice for a specific filer's situation. Your preparers handle every tax decision; we handle the website that brings clients to your door.